Betacraft is committed to providing quality products. That’s why we offer a Lifetime Guarantee. Eventually all products wear out with time and end use. However, if one of our products fails due to a manufacturing fault, we will offer a free repair or replace it.
Our Lifetime Guarantee refers to the useful life of the product. This is the length of time a product can reasonably deliver expected performance relative to its intended end use. The expected useful life of a product depends the type of product and its intended end use. If you’re caring for your product regularly following the care instructions found in the description of each garment on our website, your product has the potential to perform longer.
Like any product you buy, Betacraft garments are going to naturally wear and tear over time. This means the guarantee does not cover natural weathering of the garment, or improper use. A product will be considered beyond useful life when it's damaged or worn beyond the possibility of repair or restoration to a fully functional waterproof, windproof and breathable condition.
Use your best judgment, consider the age of the product and the care you’ve given to it. If the product has not been regularly cared for and/or has worn soles, rips, tears, punctures, abrasions, it may be time to repair it or buy a new one. Components used in the products construction, such as glues and other adhesives, will eventually degrade with time and end use. If it looks worn out beyond repair, then it likely is. However, determining the remainder of useful life of a product is ultimately at the discretion of Betacraft.
Of course, we are always happy to answer any questions you may have. Simply flick us an email at firstname.lastname@example.org someone from our friendly customer service team will be in touch.