OUR PROMISE TO YOU

  • Lifetime Guarantee

    Customer satisfaction is our greatest desire, so we back all of our products with a Lifetime Guarantee*. Simply contact our customer service team to find out more.

  • Hassle Free Returns

    Wrong size? Change of mind? Simply get your item packaged and ready to courier back to us here at Betacraft.*

  • Free Repairs

    We offer a free repair service on all our garments. Provided the garment is not beyond its useful life, it's likely we can fix it. Get in touch today!

WE MAKE THINGS TO LAST

We back our products 100%. That’s why we offer a Lifetime Guarantee. This means, in the unlikely occurrence that one of our products fails due to a manufacturing fault, we will offer a free repair, or replace it, no questions asked. It is important that our products do what we say they do, as we make things to last.

And yes, we offer this service for the lifetime of the garment. To make it clear, we don’t guarantee that a product will last until you retire. The term ‘lifetime’ is referring to the garment. Like any product you buy, Betacraft garments are going to naturally wear and tear over time. After all, they are working as hard as you do! This means the guarantee does not cover damage caused by improper use or care, or the natural weathering (scuse the pun) of the garment.

Of course, we are always happy to answer any questions you may have. Simply flick us an email at sales@betacraftworkwear.com and someone from our friendly customer service team will be in touch.

MAKING THE OUTDOORS EASY

I got the wrong size // the product is not quite what I expected

If for any reason you are not satisfied with a Betacraft product, you can return it within 30 days in its original condition and we will replace*, refund* or exchange* the item/s purchased. No questions asked.

*If you are needing an exchange or have had a change of mind and no longer want the item; it must be within 30 days of receipt and items must be in original condition, unworn, unwashed, and in its original packaging with all labels and swing tags attached. 

I need a replacement

There is the odd ocasion where an item is beyond repair or there is a manufacturing fault and you need your item replaced.

Simply click the 'make a return button' above to organise a return.

My jacket is leaking

If you think your item is leaking, we have a hydrostatic watertester and can simply test to see if there are any leaks. If there is a manufacturing fault we will repair or replace* the item.

Simply click the 'make a return button' above to organise a return.

OUR STORY

Since 1952 we’ve been creating gear that works as hard as you do.