Need to make a return or exchange? No problem. Fill out the returns form.
One of our customer service team will be in touch within 1 business day to help you as to how to return your item/s.
Your return will be processed within 3 business days of arrival.
Return
Not quite what you expected? You can return it within 30 days in its original condition and we will refund the item/s purchased. Free of charge. No questions asked.
Exchange
If you are needing an exchange or have had a change of mind and no longer want the item; it must be within 30 days of receipt and items must be in original condition, unworn, unwashed, and in its original packaging with all labels and swing tags attached.
Repair
If you think your item is leaking, we have a hydrostatic watertester and can simply test to see if there are any leaks. If there is a manufacturing fault we will repair or replace* the item.
Customer satisfaction is our greatest desire, so we back all of our products with a Lifetime Guarantee*. Simply contact our customer service team to find out more.
Wrong size? Change of mind? Simply fill out the returns form above.
We offer a free repair service on all our garments. Provided the garment is not beyond its useful life, it's likely we can fix it. Get in touch today!
We back our products 100%. That’s why we offer a Lifetime Guarantee. This means, if one of our products fails due to a manufacturing fault, we will offer a free repair or replace it, no questions asked.
The Lifetime Guarantee refers to the lifetime of the garment, so we don’t guarantee that a product will last until you retire.
Like any product you buy, Betacraft garments are going to naturally wear and tear over time. After all, they are working as hard as you do! This means the guarantee does not cover natural weathering (scuse the pun) of the garment, or inproper use.
Of course, we are always happy to answer any questions you may have. Simply flick us an email at sales@betacraftworkwear.com and someone from our friendly customer service team will be in touch.
