Why do you offer a Limited Lifetime Guarantee?
Betacraft is committed to providing quality products. That’s why we offer a Limited Lifetime Guarantee. Eventually all products wear out with time and use. However, in the unlikely event one of our products fails due to a manufacturing fault, we will find a solution to best rectify this.
What does a Limited Lifetime Guarantee mean?
Our Limited Lifetime Guarantee refers to the useful life of the product. This is the length of time a product can reasonably deliver expected performance relative to its intended end use. The expected useful life of a product depends the type of product and its intended end use. If you’re caring for your product regularly and following the care instructions found in the description of each product on our website, your product has the potential to perform longer.
When does the Limited Lifetime Guarantee apply?
Like any product you buy, Betacraft garments are going to naturally wear and tear over time. This means the guarantee does not cover natural weathering of the garment, or improper use. A product will be considered beyond useful life when it's damaged or worn beyond the possibility of repair or restoration to a fully functional waterproof, windproof and breathable condition.
How do I know if my garment still has useful life left?
Use your best judgment, consider the age of the product and the care you’ve given to it. If the product has not been regularly cared for and/or has worn soles, rips, tears, punctures, abrasions, it may be time to repair it or buy a new one. Components used in the products construction, such as glues and other adhesives, will eventually degrade with time and end use. If it looks worn out beyond repair, then it likely is. However, determining the remainder of useful life of a product is ultimately at the discretion of Betacraft.
What if I want to personalise my garment?
We understand sometimes you will want to add additional identity details to your Betacraft product after you have purchased it. But we recommend you trust us with as much of the required customisation as possible when you place your order. Of course, we offer our Limited Lifetime Guarantee when your product fails due to a fault, but Betacraft’s Limited Lifetime Guarantee will be void for any issues that happen with individual personalisation of your product. For any questions about embellishments please contact Betacraft's customer support team before administering.
I'm still unsure if my garment qualifies for your Limited Lifetime Guarantee
We are always happy to answer any questions you may have. Simply flick us an email at support@betacraftworkwear.com and someone from our friendly customer service team will be in touch.
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