We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, fill out this form. Please note that returns will need to be sent to the following address:
Betacraft NZ Ltd
Unit 3, Tungsten Park
Coalville, LE67 4BL
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we have received your returned item, we will process your refund for the value of the item purchased within 14 days. Please note that if you paid for shipping, your shipping fee is not refundable.
For more information about returns, see our Help & FAQ.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please note that if you are making an exchange for an item shipped from New Zealand, you can return the item to the our UK warehouse at no charge, however you will be charged a shipping fee of £30 to ship the replacement item to you from New Zealand.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 14 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Last updated: 7 October 2022